Dr. Michael Djan

Ophthalmologist & Facial Aesthetics

PRIVACY POLICY

Effective Date: 17 October 2025
Last Updated: 17 October 2025

1. Introduction

This Privacy Policy explains how Dr. Michael Djan – Ophthalmologist & Facial Aesthetics (“we”, “our”, “us”) collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable privacy laws.

By using our services, visiting our website, or providing your personal information, you consent to the practices described in this policy.


2. Who We Are

Practice Name: Dr. Michael Djan – Ophthalmologist & Facial Aesthetics
Registered Practitioner: Dr. Michael Djan
Practice Locations:

  • Tokai: Suite 409, 5 Keyser Road, Tokai, Cape Town

  • Mitchells Plain: Suite 114, Tango Square, Fourth Avenue, Mitchells Plain, Cape Town, 7785

Contact Email: info@eyesurgeon-drmichaeldjan.co.za
Telephone: +27 21 712 4643


3. Information We Collect

We may collect and process the following types of personal information:

  • Personal details: Name, ID number, contact information (phone, email, address).

  • Medical information: Health records, diagnosis, medical history, prescribed treatments, referrals, and test results.

  • Billing information: Medical aid details, payment records, and invoices.

  • Digital information: Information collected through our website such as IP address, browser type, and usage statistics (where applicable).

 

4. How We Use Your Information

Your personal information is used to:

  • Provide ophthalmology and aesthetic medical services.

  • Maintain accurate medical and billing records.

  • Communicate with you regarding appointments, results, and treatment follow-ups.

  • Process medical aid claims and payments.

  • Comply with legal, regulatory, and ethical obligations.

We only use your information for the purposes for which it was collected and will not share it with third parties except as required by law or with your consent.


5. Sharing of Information

Your personal information may be shared with:

  • Medical aid providers for billing and claim processing.

  • Referring doctors or healthcare professionals, with your consent.

  • Laboratories and diagnostic service providers as part of your treatment.

  • Regulatory or legal authorities where required by law.

All third parties are required to protect your personal information and may not use it for any purpose other than providing services to us or fulfilling legal obligations.


6. Data Storage and Security

We take reasonable, appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or destruction.

Your information may be stored in electronic and/or physical formats, both of which are securely managed and accessible only to authorised personnel.


7. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of inaccurate or outdated information.

  • Object to the processing of your personal information in certain cases.

  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below.


8. Data Retention

We retain personal and medical records only for as long as necessary to provide services, comply with legal and ethical obligations, or as required by the Health Professions Council of South Africa (HPCSA) record-keeping guidelines.


9. Cookies and Website Data (if applicable)

If our website uses cookies, these are employed solely to improve user experience and analytics. You may choose to disable cookies through your browser settings, though some features may not function properly.


10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or practice. The latest version will always be available at our practice or on our website (if applicable).


11. Contact Information

For questions, concerns, or to exercise your rights, please contact:

Information Officer: Dr. Michael Djan
Email: info@eyesurgeon-drmichaeldjan.co.za
Phone: +27 21 712 4643
Postal Address: Suite 409, 5 Keyser Road, Tokai, Cape Town